Frequently Asked Questions

We like to make it as easy as possible for you. You can pay by:

• Check-out through our website shopping cart.
  Credit cards are processed securely for us via Paypal. You do not need to have or use a Paypal account. We never see your card details.
• Bank transfer — choose "Pay with other method".
• Credit card payment over the phone (1.9% surcharge)
  — choose "Pay with other method".

Just about anywhere in the world.

Within Australia we use either Australia Post or Sendle couriers. We work out the most economical option at the time of shipping. Both options come with tracking and insurance.
Internationally, we ship around most of the world with a few exceptions. If your country doesn’t appear in the shipping countries at checkout please contact us to discuss.
International orders are all sent with Australia Post. They come with full tracking and insurance.

Please be aware that if your country has customs duties this cost is not included in the shipping price and it is your responsibility.

Yes! Our home studio is located in Bellbird Park, 35 minutes south west from the city on the southside of Brisbane.

Once your order is shipped we will contact you with the details including tracking numbers. Australia Post within Australia takes 4 to 6 days. Couriers take anywhere between 4 to 10 days depending on where you are in Australia. International shipping varies for your country but most destinations are received within 2 weeks. You are more than welcome to contact us prior to ordering for time estimates.

We have shipped over 1000 orders through our LaPlume and Henstooth Etsy stores and definitely know how to pack your order up so it arrives perfectly. All my items are very carefully packaged, at times and where possible I will use re-used and/or recycled materials as much as possible, whilst this isn't always the prettiest option I can promise you your products will be well packed as sustainably as possible.

In the unlikely event that something is damaged during shipping we will do everything possible to rectify the issue with you.
You will need you to contact us, with descriptions and photos of the damage. We require this to be done within 4 days of your receiving the order.
We will then discuss with your options. Normally, we will offer you replacement items or refunds.